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Frequently asked questions

Is my pendant lamp suitable for the Lightswing?
Due to the sturdy steel construction of the Lightswing, pendant lamps up to 3.5 kg can be attached to it. Even when the arm of the Lightswing is fully extended. At the end of the Lightswing it is possible to mount hooks for pendant lamps with a cable or chain.
How is it possible that the Lightswing can be mounted anywhere?
With the help of the mounting ring you can place the Lightswing at any desired location. With the mounting ring, the Lightswing does not have to be placed over the central box/electricity point from the ceiling. The Lightswing can still turn freely if a cable tray is required, since the Lightswing will hang about 1 cm from the ceiling when the mounting ring is used. The mounting point only needs to be accessible by a cable from the central box/electricity point from the ceiling.
What is the maximum weight for one pendant lamp?
Any single pendant lamp weighing up to 3.5 kg is suitable for the Lightswing. The sturdy steel construction of the Lightswing can handle a weight of 3.5 kg. Even when the Lightswing is fully extended.
Where can I view the Lightswing?

Various shops in the Netherlands, Belgium and Germany sell the Lightswing. You can find all points of sale here.

Unfortunately, not all outlets have a show model of the Lightswing in their showroom. Do you want to see the Lightswing in real life? Please contact the relevant sales point first.

Can I also use the Twin with one pendant lamp?

The Lightswing Twin can also be used with one pendant lamp. The Twin has two connections but they do not have to be used both. This makes it easy to switch between one or two pendant lamps.

Do I only need one connection point for the Twin?

You only need one connection point for the Lightswing Twin. The power splits in the Lightswing to both ends.

Is your question not listed?

We are happy to help you. Call +31 851 305 684 (every working day from 9 am till 5 pm) or send an email to support@lightswing.uk

All subjects

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Lightswing General
Is my ceiling suitable for the Lightswing?
In principle, any ceiling is suitable for the Lightswing. The ceiling must be sturdy enough for the weight of the pendant lamp. If necessary, reinforcement must first be applied around the central box/electricity point. First check carefully whether a screw with plug has optimal grip in the ceiling.
Is my central box / connection point suitable for the Lightswing?
The ceiling plate has a diameter of 12.5 cm and fits most central boxes/connection points. Does the ceiling plate not fit over your central box/connection point? Then you can use the mounting ring to attach the Lightswing to the ceiling in a different place.
Is my pendant lamp suitable for the Lightswing?
Any single pendant lamp weighing up to 3.5 kg is suitable for the Lightswing. Due to the sturdy steel construction of the Lightswing, lamps up to 3.5 kg can be attached, even when the arm of the Lightswing is fully extended.

Do you have a hanging lamp that, in addition to a cord, is also connected to an iron wire or chain? No problem! At the end of the Lightswing it is possible to mount hooks to which the iron wire can be attached.

How is it possible that the Lightswing can be mounted anywhere?
With the help of the mounting ring you can place the Lightswing at any desired location. With the mounting ring, the Lightswing does not have to be placed over the central box/electricity point from the ceiling. The Lightswing can still turn freely if a cable tray is required, since the Lightswing will hang about 1 cm from the ceiling when the mounting ring is used. The mounting point only needs to be accessible by a cable from the central box/electricity point from the ceiling.
Lightswing Single
What is the range of the Lightswing Single?
The Lightswing Single can rotate 360 ° and slide 80 cm in both directions. This gives the Lightswing a diameter of 1.60 meters in which the pendant lamp can be moved freely.
What is the maximum weight for one pendant lamp?
Any single pendant lamp weighing up to 3.5 kg is suitable for the Lightswing. The sturdy steel construction of the Lightswing can handle a weight of 3.5 kg. Even when the Lightswing is fully extended.
Can I hang two lamps on the Single with an extra connection?
No, two lamps cannot be attached to the Lightswing Single. The Lightswing is assembled and is closed on one side, so no extra connection can be attached on this side and therefore no second lamp.
Can I convert the Single to a Twin later on?
No, the Lightswing Single cannot be converted into a Twin. The Lightswing is assembled and is closed on one side, so no quick release can be attached on this side and therefore no second lamp.
Lightswing Twin
Can I also use the Twin with one pendant lamp?
Yes, the Lightswing Twin can also be used with one pendant lamp. The Twin has two connections, but they do not necessarily have to be used both. This makes it easy to switch between one or two pendant lamps.
What is the range of the Lightswing Twin?
The Lightswing Twin can rotate 360 ° and slide 75 cm in both directions. This gives the Lightswing Twin a diameter of 1.5 meters. Please note that when the Lightswing is fully extended, one lamp will hang close to the connection point. The lamps hang 90 cm apart with the Lightswing Twin.
How much weight can the Lightswing Twin hold?
Due to the sturdy steel construction, two lamps of up to 3.5 kg each can hang on the Lightswing Twin. Even when the Lightswing is fully extended. Due to the leverage of the Lightswing, one lamp of more than 3.5 kg is too much weight for the system.
Do I only need one connection point for the Twin?
Yes, the Lightswing Twin only needs one connection point. The power splits in the Lightswing to both ends.
Mounting
What do I need for the mounting?
For the mounting of the Lightswing you need the following: a drill, a screwdriver and a stripping tool. In addition to the tools, you also need four screws and plugs. Depending on the material of your ceiling, you can decide which ones are suitable.
How do I determine which screws and plugs to use?
We recommend to use screws with a screw head of minimum 5 and maximum 7 mm for fastening the Lightswing. The screws must be at least 5 cm long. The most suitable plugs differ per material and screw. Depending on the material of your ceiling, you can decide which ones are suitable.
When do I use the mounting ring?
The mounting ring does not have to be used as standard. This is only necessary if you do not want to place the Lightswing over the central box or if there is relief on your ceiling that prevents the Lightswing from turning freely.
Do you have any other questions about mounting?

Watch the installation video or download the manual here.

Delivery
When will my order be delivered?
Orders placed on working days before 16:00 will be shipped the same day. If you order on Friday after 16:00 or during the weekend, you can expect the order to be delivered on Tuesday. We ship orders insured with DPD. Have you not received a track & trace code from us? Then contact us.
Can I also pick up my order?
Unfortunately, it is not possible to pick up your order at our office in Leeuwarden. It is possible to have your order delivered to a DPD service point.
What's in my package?

Various parts are included with the Lightswing.

The package contains:

  • The Lightswing,
  • One (single) or two (twin) quick release (s),
  • Cover caps,
  • A drilling template,
  • Adjustment feet
  • Mounting ring
  • Hooks for lamps with a chain

If something is missing from your package, please contact us.

There are no screws or plugs included, is that correct?

It is true that no screws and / or plugs are supplied with the Lightswing. The reason for this is that different screws or plugs must be used for different ceilings. Depending on the material of your ceiling, you can decide which ones are suitable.

Service and warranty
Can I order an extra part?

You can order an extra quick release or a separate mounting ring. The costs for a quick release are € 9.95 each. The costs for a mounting ring are € 14.95 each. The mounting ring is available in matt black, matt white and stainless steel.

What are the payment options?

Through a secure connection you can pay with IDEAL, Paypal, Credit card, Apple Pay and Bancontant. You can pay afterwards via Klarna, you must make the payment within 14 days after delivery. It is also possible to make the payment by bank transfer. Is your favourite payment method not listed? Let us know.

Is there a warranty on the Lightswing?

There is a two-year warranty on the Lightswing. If it happens that your Lightswing no longer functions optimally, let us know!

Can I return my order?

If the Lightswing is not to your liking, you can return it within 30 days. The costs for returns are for the buyer. More information can be found here.

Selling points
Where can I view the Lightswing?

Currently there are several stores that sell the Lightswing. You can find all points of sale here.

Unfortunately, not all outlets have a show model of the Lightswing in their showroom. Do you want to see the Lightswing in real life? Please contact the relevant sales point first.

Where can I order the Lightswing?

You can order the Lightswing in our webshop. The Lightswing is also available online via Bol.com, Amazon and web shops from our resellers.

Do your points of sale have all colours in stock?

Unfortunately, not all points of sale have the various colours in stock. This is because they do not have all colours in their range. Do you want to view a specific colour? Please contact the relevant sales point first.

The selected KARWEI hardware stores currently only have matt white and matt black in their range.

Business
Is there a discount for interior consultants and decorators?

We often work with interior consultants and decorators. We offer them an interesting purchase discount. Do you want to take advantage of this purchase discount? Please contact business@lightswing.uk

Can I also order the Lightswing for business?

The Lightswing is available from Technische Unie, among others. View all business points of sale here.

Is it possible to become a reseller?

We are always open to new resellers. Read more information here or mail to business@lightswing.uk.