Return policy Illumade BV.
Goods can be returned only when they are not damaged. Goods should be returned in their original packing. Shipments costs and risk are for the buyer. Illumade BV can not be hold responsible for loss or damage to the goods. Always ask for a shipment proof.
To ensure quick and flawless handling, please inform us on beforehand you want to return goods
Frequently Asked Questions
Yes, it does! You can also use the Lightswing Twin for a single pendant lamp.
Every ceiling (material) requires appropriate plugs and screws. Select the ones that are suitable for your situation and only use unused material. The photo below shows you which parts should be included in the box.
On working days, products are shipped within 24 hours of receiving your order. Once shipped, we immediately send you an e-mail with a track & trace number so you can follow the parcel. The average delivery time is two to four working days. All parcels are sent by the DPD parcel service, not by normal post. That means you are guaranteed a fast and careful delivery.
The Lightswing effortlessly carries the heavy leverage, including lamp, up to 3.5 kilos, which is why the ceiling plate, casing and guide rail are made of solid steel. Always ask a professional if you have any doubts.
You can adjust the Lightswing by screwing the adjusting base in or out using the enclosed open-end spanner.
It is not possible to collect orders because we use automated warehouses without a collection desk.