Return policy Illumade BV
You can return products provided they are not damaged and still in their original packaging to the greatest possible extent. Return shipments are at the expense and risk of the buyer. This means that Illumade cannot be held liable for returned products getting damaged or lost. Always ask for a tracking code and save it.
• You return the product within the 30-day approval period. This period starts the day after you receive your product.
• If reasonably possible, the product should be returned in its original packaging.
• If at all possible, please include the reason of returning the product as well as the invoice (or a copy thereof) on the packaging.
• We will refund the purchase amount to your bank account within 14 days of receiving the returned product.
To speed up the process, it is important that you first notify us of the fact that you wish to return something by sending an e-mail to email@example.com