• International delivery
  • 30-day return period
  • Dutch design

Return policy Illumade BV

You can return products provided they are not damaged and still in their original packaging to the greatest possible extent. Return shipments are at the expense and risk of the buyer. This means that Illumade cannot be held liable for returned products getting damaged or lost. Always ask for a tracking code and save it

Conditions

  • You return the product within the 15-day approval period. This period starts the day after you receive your product. If you order multiple products at the same time, you can return them up to 15 days after having received the final product.
  • If reasonably possible, the product should be returned in its original packaging.
  • If at all possible, please include the reason of returning the product as well as the invoice (or a copy thereof) on the packaging.
  • We will refund the purchase amount to your bank account within 14 days of receiving the returned product.

For a quick and correct settlement, it is important that you first register the return via the button below. To learn from our mistakes, it would be nice if you indicate the reason for the return.

FAQ

Does the Twin also work with one lamp?

Yes, it does! You can also use the Lightswing Twin for a single pendant lamp.

Is my ceiling suitable for the Lightswing?

The Lightswing effortlessly carries the heavy leverage, including lamp, up to 3.5 kilos, which is why the ceiling plate, casing and guide rail are made of solid steel. Always ask a professional if you have any doubts.

How much weight can the Lightswing carry?

The question of how much your ceiling can carry is just as important. If necessary, you will have to install some reinforcement around the lighting point (the central box) against the ceiling first. Check if an inserted plug and screw offer enough support before you install the Lightswing.

No screws and plugs are included?

Every ceiling (material) requires appropriate plugs and screws. Select the ones that are suitable for your situation and only use unused material. 

Can I also connect a ceiling light or multiple lamps to the Lightswing?

No, the Lightswing is only suitable for solo pendant lamps, which can be suspended from the Lightswing by their own cable.

Register return

If you want to return an order, you can register it via the button below.