Frequently Asked Questions

Yes, it does! You can also use the Lightswing Twin for a single pendant lamp.

Every ceiling (material) requires appropriate plugs and screws. Select the ones that are suitable for your situation and only use unused material. The photo below shows you which parts should be included in the box.

On working days, products are shipped within 24 hours of receiving your order. Once shipped, we immediately send you an e-mail with a track & trace number so you can follow the parcel. The average delivery time is three to four working days. All parcels are sent by the DPD parcel service, not by normal post. That means you are guaranteed a fast and careful delivery!

The Lightswing effortlessly carries the heavy leverage, including lamp, up to 3.5 kilos, which is why the ceiling plate, casing and guide rail are made of solid steel. Always ask a professional if you have any doubts.

Screwing the adjuster feet (supplied) in or out lets you align the Lightswing.

It is not possible to collect orders because we use automated warehouses without a collection desk.

The question of how much your ceiling can carry is just as important. If necessary, you will have to install some reinforcement around the lighting point (the central box) against the ceiling first. Check if an inserted plug and screw offer enough support before you install the Lightswing

Please download the return policy of Illumade BV, which explains what you need to do. Click here for the return policy.

Any questions?

If your question isn’t on this list, send us an e-mail and we will try to answer your question as quickly as possible.

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Lightswing is a patented product.

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